Claims center
Don't panic — and don't guess. Follow these steps, then let us take it from there.
Mon–Fri, 9am–5pm ET · After hours, use your carrier's 24/7 claims line below
Step by step
Move to a safe spot if you can. Call 911 if anyone is hurt or there's a hazard. Your safety comes before paperwork — always.
Photos of all vehicles, damage, the scene, and license plates. Exchange names, numbers, and insurance info. Note the time, location, and what happened while it's fresh.
During business hours, call us at 203-872-9512 — we'll open the claim with your carrier and stay on it. After hours or on weekends, call the 24/7 claims number on your insurance ID card or in your carrier's app.
An adjuster will contact you with next steps and a timeline. If anything stalls or confuses you, call us — advocating for you at claim time is literally our job.
Good to know
It can — depending on the type of claim, who was at fault, and your carrier's rules. But not every claim affects your premium. If you're unsure whether to file, call us first at 203-872-9512 and we'll help you weigh it before anything goes on record.
Simple claims (glass, roadside) can resolve in days. Bigger repairs or liability investigations take longer. Your adjuster will give you a timeline — and if it slips, call us and we'll push.
Don't wait for us to open. Call the 24/7 claims number on your insurance ID card or carrier app immediately, then call Flash Insurance during business hours so we can track it for you.
No. Exchange information and stick to the facts. Fault is determined by the carriers and, if needed, the police report — not at the roadside.
Usually not — in Connecticut you generally have the right to choose your own repair shop. Ask us if you're unsure.
Call Flash Insurance — we'll open the claim and stay on it with you.
