Flash Insurance Agency Inc, 900 Straits Turnpike, Suite 205F, Middlebury, CT 06762 · 203-872-9512 · info@flashinsurance.us
Effective date: November 1, 2026
This policy explains, in plain language, what information we collect when you use our website (flashinsurance.us), request a quote, use the Flash Insurance app, or chat with us — and what we do with it.
We are an independent insurance agency based in Middlebury, Connecticut, licensed in 42 states. We help you compare coverage, get quotes from insurance carriers, and service your policies. We do not sell your personal information.
We collect only what we need to quote, place, and service your insurance:
What we do not collect on our website or app: we do not ask for your Social Security number or your driver's license number, and we do not collect payment card information. We also do not collect your date of birth: our website quote form does not ask for it (an earlier version did on some tracks, but that field has been removed because it was never used to prepare a quote). If a carrier needs a Social Security number or license number to finalize your quote or policy, the carrier will request it directly, and the carrier's own privacy policy will apply to that information. Premium payments, if any, are handled by your carrier, not by us.
We use your information to do the job you asked us to do:
Our app and website include an AI chat assistant. It can answer general questions, explain coverage options, and help you start a quote. It is not a licensed insurance agent: it cannot bind coverage, change a policy, file a claim, or give licensed advice. Those steps go through a real member of our team.
Chat conversations are kept in your account so you can refer back to them, and they may be processed by our AI service provider to generate replies. Never send Social Security numbers, driver's license numbers, or payment card numbers in chat — we do not need them there, and our system is designed to remove sensitive numbers from stored chat.
We share your information only where it is needed to serve you:
We do not sell your personal information to anyone, and we do not share it for anyone else's marketing or for targeted advertising.
Our website uses cookies and similar tools, including our customer management system's tracking, to remember your session, measure which pages are used, and follow up on quote requests you start. We do not use this tracking to sell your information or to show you targeted ads elsewhere. You can block cookies in your browser settings, but some parts of the site, such as the quote form, may not work properly without them.
We keep your information as long as needed to serve your account and to meet our legal and regulatory record-keeping duties as a licensed insurance agency. Quote information from people who do not become customers is kept only for a reasonable period so we can follow up on the request. If you ask us to delete information that we are not required to keep, we will do so.
We use reasonable administrative, technical, and physical safeguards to protect your information, including account logins, encrypted connections, and access limited to the people who need it to serve you. No system is completely immune to attack, so we cannot promise absolute security — but we take the protection of your information seriously, and we limit what our own systems collect in the first place.
You can ask us at any time to see, correct, or delete your personal information, or to stop contacting you for marketing. To make a request, email info@flashinsurance.us or call 203-872-9512. We will respond within 45 days and may need to confirm your identity first so we do not hand your information to the wrong person.
Connecticut residents have additional rights under Connecticut privacy law, including the right to know what personal information we hold about you, to correct it, to delete it, to receive a copy of it, and to opt out of any sale of personal information or targeted advertising (we do neither). If we decline a request, Connecticut residents may appeal by contacting us at the address above, and we will explain the appeal outcome.
Residents of other states where we are licensed have the rights their own state's privacy law provides; contact us and we will honor them the same way.
Our services are intended for adults arranging insurance. We do not knowingly collect personal information from children under 13, and if you believe a child has given us information, contact us and we will delete it. If you are under 18, please use our services only with a parent or guardian.
Our website and app link to carrier websites and other third-party pages. Their privacy practices are their own, and this policy does not cover them. Please read a carrier's privacy policy before giving it information directly.
If we change this policy in a meaningful way, we will update the effective date above and post the new version here. Continuing to use our website or app after a change means you accept the updated policy. The version posted here is always the current one.
Questions about this policy or your information? Reach us at info@flashinsurance.us or 203-872-9512, or by mail at the address at the top of this page: Flash Insurance Agency Inc, 900 Straits Turnpike, Suite 205F, Middlebury, CT 06762.